MoviePass is a bottomless barrel of bullshit. As if their recent drama hasn’t been bad enough, tonight’s takes the cake.

Update: The bottom of this article has been updated with a statement from MoviePass.

First, let’s back up: On August 2 at 2:34 PM I canceled my MoviePass subscription. All of the recent rule changes led me to realize that they are a God awful company, and I couldn’t take the nonsense anymore. I know the exact day and time I canceled because I have a e-mail from MoviePass that reads “Cancellation Confirmation” with that time stamp.

Fast forward to the evening of Monday, August 13. I’m out and about enjoying my life when I receive the following e-mail:

This e-mail surprised me, because I have proof that I canceled on August 2 at 2:34 PM. Maybe this “new MoviePass subscription” I was signed up for was a mistake? Maybe soon I’d receive a “you received an e-mail in error!” message?

The e-mail concerning my “new” MoviePass subscription laid out their latest changes. They say they’ve un-done recent additions like surge charging and peak pricing in a bid to save themselves from losing customers. Meanwhile, they’ve limited customers to three movies a month — assuming the movies are not Hollywood blockbusters that just opened (another recent change!).

And then the bottom of the e-mail revealed that this new subscription was no mistake. They write that they’ve literally un-canceled the MoviePass subscription that they told me they had canceled on August 2. What’s more, they tell me that they “received” my “confirmation,” implying I actually had something to do with this new subscription. Look at this shit:

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“PLEASE NOTE: WE ARE IGNORING YOUR RECENT CANCELATION AND WILL CONTINUE TO BILL YOU.”

Like any good user of the internet, I went to Twitter to express my outrage, and I learned others were receiving the same e-mail.

MoviePass is being shady as hell by un-canceling what was already signed, sealed, and delivered. This is beyond wrong and is the worst way to treat a customer, past or present. I am absolutely outraged that a company would un-cancel a subscription without asking my permission.

Shame, shame, shame on MoviePass. Please, between this and the never-ending rule changes (which are wrong to do to loyal customers), I beg you to not support this company.

Update (August 14): In a statement, MoviePass tries to claim this drama was a bug. But they claimed the bug was a feature in their e-mail, so I have a hard time believing this.

We are in the process of transitioning our members to the new $9.95 plan, which launches officially on August 15th. Those who have not already done so will continue to have the choice of either opting in or canceling their membership over the course of the coming weeks. Monthly subscriptions will automatically expire for members that do not respond by the end of their billing cycle.

On Monday, August 13th, we learned that some members encountered difficulty with the cancellation process. We have fixed the bugs that were causing the issue and we have confirmed that none of our members have been opted-in or converted to the new plan without their express permission. In addition, all cancellation requests are being correctly processed and no members were being blocked from canceling their accounts. We apologize for the inconvenience and ask that any impacted members contact customer support via the MoviePass app.