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Many fans of the Mass Effect franchise were not happy with how the trilogy ended, even  going so far as starting online petitions to get Bioware to change it. The developer has responded by defending the controversial ending and their philosophy. 

“I didn’t want the game to be forgettable, and even right down to the sort of polarizing reaction that the ends have had with people–debating what the endings mean and what’s going to happen next, and what situation are the characters left in,” said executive producer Casey Hudson in an interview with Digital Trends. “That to me is part of what’s exciting about this story. There has always been a little bit of mystery there and a little bit of interpretation, and it’s a story that people can talk about after the fact.

Hudson also responded to the fans upset by the day one DLC From Ashes.

“Initially, it was spun in a direction that suggested that we had taken the lore out of Mass Effect 3 and were holding it inside the DLC only, which now the people who actually have played Mass Effect 3 and the DLC they know that that’s not true. So that fear was set aside and, ultimately, I think people get it now,” said Hudson.

“We chose to work on a DLC which people really enjoyed for Mass Effect 2 and we also wanted to make sure that people had it as an opportunity to build it into their first play-through if they wanted that as an optional thing,” he would go on to say. “That’s what they did and now that people have played it they can see that, yes, it was optional versus the way it was initially spun by some people on the Internet.”

Update 3/16: Casey Hudson of Bioware released the following statement of the companies reaction to fan criticisms of  ending to Mass Effect 3 today.

There’s been a lot of discussion and debate about the conclusion of Mass Effect 3, so I thought I’d share my perspective with you here. I’ll avoid outright spoilers, but I’d still recommend finishing the game and experiencing it for yourself before reading this.

For the last eight years, Mass Effect has been a labor of love for our team; love for the characters we’ve created, for the medium of video games, and for the fans that have supported us. For us and for you, Mass Effect 3 had to live up to a lot of expectations, not only for a great gaming experience, but for a resolution to the countless storylines and decisions you’ve made as a player since the journey began in 2007. So we designed Mass Effect 3 to be a series of endings to key plots and storylines, each culminating in scenes that show you the consequences of your actions. You then carry the knowledge of these consequences with you as you complete the final moments of your journey.

We always intended that the scale of the conflict and the underlying theme of sacrifice would lead to a bittersweet ending—to do otherwise would betray the agonizing decisions Shepard had to make along the way. Still, we wanted to give players the chance to experience an inspiring and uplifting ending; in a story where you face a hopeless struggle for basic survival, we see the final moments and imagery as offering victory and hope in the context of sacrifice and reflection.

We’ve had some incredibly positive reactions to Mass Effect 3, from the New York Times declaring it “a gripping, coherent triumph”, to Penny Arcade calling it “an amazing accomplishment”, to emails and tweets from players who have given us the most profound words of appreciation we’ve ever received.

But we also recognize that some of our most passionate fans needed more closure, more answers, and more time to say goodbye to their stories—and these comments are equally valid. Player feedback such as this has always been an essential ingredient in the development of the series.

I am extremely proud of what this team has accomplished, from the first art concepts for the Mass Effect universe to the final moments of Mass Effect 3. But we didn’t do it on our own. Over the course of the series, Mass Effect has been a shared experience between the development team and our fans—not just a shared experience in playing the games, but in designing and developing them. An outpouring of love for Garrus and Tali led to their inclusion as love interests in Mass Effect 2. A request for deeper RPG systems led to key design changes in Mass Effect 3. Your feedback has always mattered. Mass Effect is a collaboration between developers and players, and we continue to listen.

So where do we go from here? Throughout the next year, we will support Mass Effect 3 by working on new content. And we’ll keep listening, because your insights and constructive feedback will help determine what that content should be. This is not the last you’ll hear of Commander Shepard.

We look forward to your continued support and involvement as we work together to shape the remaining experiences in the story of the Mass Effect trilogy.

Thanks for taking this journey with us.

Casey Hudson

  • Jordan

    I’m annoyed that people are so upset about this. The ending was great.

    • grapes9h5

      really???? why?? There is a reason the polls say well over 90% of fans are anything but satisfied with them.

  • grapes9h5

    Just wait and see, Bioware will eventually face the truth of the matter and soon. We all want this to be fixed. New endings please. @RetakeMassEffect

  • Brandon

    I also enjoyed the ending. It made sense. With a threat as big as the reapers, I knew it was going to come down to a bittersweet end. As far as fans complaining about all the choices you made and how it all came down to those 3 endings, take a look a the entire game. The entire series. I know for a fact that some of the decisions I made in 1 & 2 made my play-through of 3 different than everyone else’s. That’s what I took from the series, and that’s what I care about. Regardless of how it ended…I know my experience was as unique as it could be. How much more different could the ending have been really? If anything I would have loved to have had more cutscenes at the end showing all the characters that were in the battle and how my choice effected them…but I’m not going as far as making a petition and hating the game/bioware about it. The polls show 90% of the fans are dissatisfied because those are the only ppl who would go to the polls lol b.c they want to voice that opinion of disliking it so bad, and they want it to be changed. the ppl who liked the ending or are at least tolerant of it don’t care, and don’t feel it needs to be changed. so why take the time? the only thing they should do is explain the aftermath of whatever choice you made in more detail..which I’m sure they’ll do in other media or dlc, so it’s whatever. just giving my two cents, since ppl seem to hate it so much, I figured I’d give the opinion of someone who liked it…since they’re not that many of us lol. 

    • Jhensle4384

      I agree… Each story line from other games resolved themselves over the course of ME3. The finale was what I expected. I think I would have felt more cheated if it had a cheery everything is happy ending. I like that they leave the rest to my imagination.

      • Brandon

        Exactly. It felt better and more realistic. With a threat of that scale, each little decision you made wouldn’t have mattered to the point there would be so many different endings. Now I can reflect on what the future of the galaxy is, and look forward to any new stories in that universe. 

  • Zaha

    There as mor wrong than just the ending. lack of thought in Characters, decisions, multiplayer and dlc all played a part in spoiling the game

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